PRIVACY POLICY

At PUPCO, we are committed to protecting your privacy and keeping your personal data secure. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website. By using www.pupco.com, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following personal information from you to provide our services:

• Names
• Email addresses
• Phone numbers
• Shipping addresses
• Billing addresses

We collect this information when you interact with us, such as when you request a quote, place an order, or contact us for support.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To locate our customers and ensure we’re serving the right person or business.
• To process and manage orders efficiently.
• To provide accurate quotes for our products and services.
• To communicate with you about your orders or inquiries.
• To improve your overall experience with PUPCO.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in serving you. For example:

• Shipping companies to deliver your orders.
• IT service providers who help manage and secure our website.

These third parties are required to keep your information confidential and use it only for the purposes specified by us.

4. Data Security

We prioritize the security of your personal data and implement the following measures to safeguard it:

• Encryption of sensitive data during transmission.
• Regular monitoring and testing of our systems to prevent unauthorized access.
• Secure storage of information to reduce risks of data breaches.

While we strive to protect your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security but remain committed to best practices.

5. Your Rights

You have rights regarding the information we collect from you, including:

• The right to access, update, or delete your personal information.
• The right to request a copy of the personal data we hold about you.
• The right to withdraw consent for data processing where applicable.

To exercise your rights, please see the “Contact Us” section below.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Once it is no longer needed, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

We may use cookies to enhance your experience on our website. Cookies help us understand how users interact with our site and enable features such as remembering your preferences. You may disable cookies through your browser settings, but this may limit some functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

• Email:customerservice@pupco.com
• Phone: 7043750776
• Mailing Address: 8710 Air Park West Drive, Charlotte, NC 28214

We are here to help and will respond promptly to any inquiries you may have.

Last Updated: 12/19/24

Thank you for trusting PUPCO with your personal information. Your privacy and security are our priority.